TOGETIC HOLO 176 PSA 10 NEO GENESIS Gold Silver Japanese Pokemon Card 1999

SHIPPING:

All orders will be dispatched from our warehouse within 1 - 3 business days of payment. In peak periods please allow for up to 6 business days for dispatch

Due to very high demand and order volume and delayed flights, international orders can take up to 10 - 15 days to be delivered. However, most orders are delivered within 7 - 10 days.

PRE-ORDER:

Pre-order & Back-order will be available in the interest of granting our valued customers further peace of mind when purchasing with us. 

This is a premium service we offer to ensure that stock of a limited product is reserved and will be shipped out to you immediately upon its arrival.

 

We endeavour to provide a release date on every pre-order product we list on our website. Please note that all ETAs are provided as an estimate as further delays can occur from time to time outside of Cockatoo Creek TCG’s control

Please note: we will hold the entire order until all pre-order products are stocked in to our warehouse. For more information on Pre-Orders.

I WANT TO CANCEL MY PRE-ORDER:

Please urgently contact Customer Care (through our Help widget below, right) with the relevant order number. We will do our best to accommodate such requests, subject to the relevant terms and conditions set out in our Returns Policy.

 

Unfortunately due to our order processing, packing and dispatching procedures within our warehouse, we will be unable to cancel or amend any part of any orders for, or containing, pre-order TCG products if the request is made within three days of the product release date.

 

For the full SHIPPING & PRE-ORDER POLICIES please go to our SHIPPING & PRE-ORDER POLICY pages below.

PRODUCT RETURN POLICY

We will happily provide a refund or store credit for products purchased online within 30 Days of Delivery, subject to the following conditions:

• The products being returned are in sealed, unused and re-sellable condition

• Proof of Purchase accompanies the returned product

• The request for return is within 30 days from the date of purchase or collection

• The product is not a Trading Card Game (TCG)

• Any return postage is to be covered by the customer.

All returns will be carefully inspected by our staff upon receipt into our warehouse to ensure the above conditions are met, prior to approving an online refund. It is an expectation that our customers advise us of any issues relating to their order prior to returning the product to us for consideration.

Any returns deemed non-compliant with the above conditions will consequently not be eligible for a refund or exchange and will be held at our warehouse until such time as the customer returns to collect their product or pays to have the product re-shipped.

If return postage is not paid by the customer within 14 days of the customer being notified of their return inspection outcome, the product will be considered abandoned and we will dispose of it.

Note that online refunds are provided for the product only and do not include reimbursement for any shipping already paid.

Please note: we are currently unable to process any exchanges via post. We apologise for any inconvenience.

ORDER CANCELLATIONS OR AMENDMENTS:

After your order has been placed it immediately begins to process through our system to make its way to you as quickly as possible! After this process has begun, it is very difficult to cancel or amend an order.

While we cannot guarantee this is possible, please contact Customer Care (through our Help widget below, right) urgently should you wish to check, including the following information in your request:

• Your Order Number/s

• Your specific amendment request – including (where applicable):

  • providing a full and correct address (including any business name/s)

  • any additional product barcodes (found at the bottom right corner of the menu to the right of our product listing)

• Your specific cancellation request

Any requests unable to be actioned will be subject to our Change Of Mind Return Conditions, above.

REFUND PROCESSING:

Any approved refunds will be processed via your original payment method and you will be notified by email as soon as this occurs.

Payments made via credit/debit card may take up to 5 business days to reflect in your account. This is dependent on the policies of your financial institution and out of Cockatoo Creek TCG’s control.

Please note that any requests made to exchange or refund orders placed where a Buy Now, Pay Later method was used, will incur a 5% fee of the total purchase price, due to the associated fees charged by these companies to us in these circumstances.

Per our Terms of Service, customers are not entitled to receive a refund on purchases of Cockatoo Creek TCG gift cards.

For the full RETURN, REFUND & CANCELLATION POLICY please go to our RETURN, REFUND & CANCELLATION POLICY page below.